Our Shipping Policy
We want your shopping experience to be smooth and transparent. This policy explains how we handle order processing, shipping timelines, delivery expectations, and product-specific shipping methods.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at sales@corerecovery.com.au.
For all ReGen8 products:
*Next day delivery may be possible for some orders.
*Delivery time frames stated below are estimates. Unforeseen delays can occur, however our team are able to assist you in these circumstances.
Shipping Methods and Costs
We offer different shipping options depending on the product you choose. Some items come with free shipping, while others require a calculated shipping fee that varies based on your delivery location.
To find out the exact shipping cost for your order, simply add the product(s) to your cart and enter your delivery address. The shipping charges will be calculated and displayed automatically at checkout, so you’ll always know the cost upfront.
International Orders:
Please be aware that our products are made specifically for the Australian market. This means that they require a 240V electrical system to function correctly.
Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.
We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.
If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrived damaged please send photos to sales@corerecovery.com.au, then visit our Returns page and lodge your return claim online.